Frequently Asked Questions

What do I need to do if the account holder has died?

To allow us to update our records we will need to see an original or certified copy of the Death Certificate. Assuming the deceased was the sole account holder, the account would then be blocked pending further instructions.

In order to make instruction regarding the account, we would need to see a court sealed copy of the Grant of Probate (or Grant of Confirmation in Scotland) confirming the Executors for the Estate.

The Grant of Probate is issued upon the reading of the Will. If there is no Will, a close relative can apply for a Grant of Letters of Administration. The person assigned by the Grant of Probate is known as the Executor, and up to four Executors can be named.

You could go to www.direct.gov.uk for further details on how to apply for a Grant of Probate. There is a section on this site titled Death and Bereavement, which informs you how to proceed.

Upon receipt of the court sealed copy of the Grant of Probate, we will be able to act upon signed written instruction from all Executors for the Estate as to what should be done with the account and any holdings in it.

If you have any further queries, the department which deals with our deceased clients' accounts is the Customer Resolution Department who can be reached on 0844 322 2523.